SL+1 Reactive Engineering
Controlled through our Operations Centre, our National Reactive Engineering force represents the very best electro-mechanical expertise across the UK. Fully supported with the latest in-vehicle and tablet technologies, the Serviceline engineer is the pinnacle of food-service support. Delivered through our highly trained engineers’ expertise and comprehensive stocking of critical components on their vans, supported by our central parts stock warehouse and distribution network.​
SL+2 Planned Preventative Maintenance
The Serviceline proactive Planned Preventative Maintenance and Service Engineers dismantle and mechanically service catering and refrigeration devices. This is to guarantee compliance and ensure that foodservice equipment runs efficiently and consistently, leaving chefs to concentrate on their own specialism of food preparation and remove the stress caused by equipment downtime or sub-optimal performance. ​
SL+3 Equipment Supply
Delivery and installation of catering & refrigeration equipment nationwide throughout the year.

Our service goes far beyond simply supplying equipment to our customers. Working with our sister company Miller’s Vanguard’s logistic operation we take care of every aspect of delivery, installation and handover training too.​
SL+4 Training & Development
Our purpose-built AFE Service Training Academy based at our ‘Sister’ companies site in Bury, Lancashire, delivers structured City & Guilds accredited daily coaching and development to all our operational divisions and customers. In conjunction the Research and Development division refines existing Service Operating Procedures & Method Statements whilst developing new disciplines for the wider business.​
SL+5 Parts Distribution
Our Parts Distribution and Stores function services all our key departments. From procurement to parts warehousing this end-to-end supply chain provides our Field Engineering Team instant access to our global supply chain inventory.

This 24/7 distribution network offers same and next day parts to our field engineers, guaranteeing efficient and effective equipment fix rate.​
SL+6 Account Managemenet & Sales
Dedicated to supporting our customers with the provision of new and refurbished replacement equipment. Sourcing a wide portfolio of devices, from both within the Ali Group of Companies and from across UK, European and North American equipment manufacturers. Tailored maintenance contracts to fit exacting customer needs. Innovative solutions for driving service levels and commercial benefit.​
SL+7 Operations Centre
Our cutting-edge Operations Centre is our technical hub, controlling the service workflow and field-based engineering resource. Housing our various teams of electro-mechanical support, asset management, call handling and customer contact.