Field Technical Manager (Refrigeration)

Full time in Refrigeration Engineering

Job Detail

  • Salary £55,000 - £60,000

Job Description

Due to significant growth in entertainment venues, we are now looking to recruit experienced Field Technical Manager (Refrigeration) you will attend customer sites on a national basis, you will also liaise and help manage customer queries and escalations in support of the Operations Manager.

Your Role:

  • Carry out assessments of the ability and competencies of the Refrigeration Engineer team and establish gap analysis to discuss with the relevant FOM.
  • Create and deliver training plans to ensure all engineers perform at the same high level expectation of the company.
  • Ensure the Company complies with all F-Gas regulation.
  • Review and propose Engineer tooling requirements.
  • Carry out Post PPM service and Reactive job audits to ensure the standard of work meets the Company expectations.
  • Attend Customer sites to review ongoing and re-occurring issues with Refrigeration equipment.
  • A self-starter with the ability to work without supervision and provide a pro-active support function, highlighting areas of concern before they become an issue.
  • Assist in the recruitment programme of all Refrigeration engineers.
  • Comply with company Health and Safety policies, notifying your line Manager/Region FOM and H&S of any near/non-compliance or any other concerns.

Ideal Candidate

  • Ability to work positively within the team and to help turn ideas into action.
  • Ability to calmly deal with pressure within a demanding SLA driven business.
  • High level of understanding on company processes and procedures.
  • Flexibility in working hours and types of jobs undertaken.
  • High degree of mobility – travelling nationwide and staying away from home on occasions.
  • Possess a good Knowledge of technical and Field Services Management.
  • Self-motivated, highly skilled communicator with strong commercial and customer service focus.
  • Excellent “people skills” for building relationships with customers and colleagues at all levels.
  • Excellent problem solving and organisational skills who seeks to find alternative solutions.

Company Information

Who are we? Serviceline are an industry-leading single-source solution for private and public sector catering and refrigeration support nationwide. Specialising in Preventative Maintenance, Reactive Engineering Response and end-to-end asset management.

Supported by integral business departments including our 24/7 Operations Centre and Technical Support Desk, supplemented by our ‘sister’ company Miller’s Vanguard’s Equipment Factory, Parts and Equipment Warehousing, Installations & Fleet and specialist City & Guilds accredited Training Centre.

Our disciplines are as follows: –

  • Major restaurant chains
  • Hotel Chains
  • Correctional institutions
  • Schools
  • Airports
  • Stadia

We do all of this with the firm foundations of being owned by the global Ali Group, whose turnover is in excess of £4 billion p.a.

Why Join Us

We value or employees here at Serviceline so in return for your hard work we offer a number of benefits

  • 22 days Holiday (increases to 27days p/a with service) + bank holidays
  • Technical Support Desk
  • Opportunity to participate in charity events
  • Long service awards

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