Due to significant growth in entertainment venues, we are now looking to recruit experienced Field Technical Manager (Refrigeration) you will attend customer sites on a national basis, you will also liaise and help manage customer queries and escalations in support of the Operations Manager.

Your Role:

• Carry out assessments of the ability and competencies of the Refrigeration Engineer team and establish gap analysis to discuss with the relevant FOM.
• Create and deliver training plans to ensure all engineers perform at the same high level expectation of the company.
• Ensure the Company complies with all F-Gas regulation.
• Review and propose Engineer tooling requirements.
• Carry out Post PPM service and Reactive job audits to ensure the standard of work meets the Company expectations.
• Attend Customer sites to review ongoing and re-occurring issues with Refrigeration equipment.
• A self-starter with the ability to work without supervision and provide a pro-active support function, highlighting areas of concern before they become an issue.
• Assist in the recruitment programme of all Refrigeration engineers.
• Comply with company Health and Safety policies, notifying your line Manager/Region FOM and H&S of any near/non-compliance or any other concerns.

Ideal Candidate

• Ability to work positively within the team and to help turn ideas into action.
• Ability to calmly deal with pressure within a demanding SLA driven business.
• High level of understanding on company processes and procedures.
• Flexibility in working hours and types of jobs undertaken.
• High degree of mobility – travelling nationwide and staying away from home on occasions.
• Possess a good Knowledge of technical and Field Services Management.
• Self-motivated, highly skilled communicator with strong commercial and customer service focus.
• Excellent “people skills” for building relationships with customers and colleagues at all levels.
• Excellent problem solving and organisational skills who seeks to find alternative solutions.

Company Information

Who are we? Serviceline are an industry-leading single-source solution for private and public sector catering and refrigeration support nationwide. Specialising in Preventative Maintenance, Reactive Engineering Response and end-to-end asset management.

Supported by integral business departments including our 24/7 Operations Centre and Technical Support Desk, supplemented by our ‘sister’ company Miller’s Vanguard’s Equipment Factory, Parts and Equipment Warehousing, Installations & Fleet and specialist City & Guilds accredited Training Centre.

Our disciplines are as follows: –

• Major restaurant chains
• Hotel Chains
• Correctional institutions
• Schools
• Airports
• Stadia

We do all of this with the firm foundations of being owned by the global Ali Group, whose turnover is in excess of £4 billion p.a.

Why Join Us

We value or employees here at Serviceline so in return for your hard work we offer a number of benefits

• 22 days Holiday (increases to 27days p/a with service) + bank holidays
• Technical Support Desk
• Opportunity to participate in charity events
• Long service awards